We Guarantee Your Satisfaction
We are completely committed to serving our clients and we strive to help you choose the right solution for your home, and then ensure it works the way it is supposed to.
But sometimes things do go wrong. If your experience turns out to be negative, we want to hear about it.
When there is a problem, here is our committment to you:
a) We will listen carefully to your concerns.
b) We will document the problem in our trouble tracking system.
c) We will follow-up with our tech team and suppliers to get resolution in a timely way.
d) We will keep you informed all the way along, giving you as much information as you want to know.
e) We will be proactive and try to find appropriate solutions rapidly to get your equipment working, even if that means shipping new hardware, or absorbing a modest cost.
If you are having technical or billing issues, please use our simple online form, or call our office at 613-701-3180. We are open 9 am to 5 pm Monday to Friday to serve you.
If the team does not deliver on our commitments above, call the founder of the firm, Eric Dormer, at 613-301-1770.
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If you are a client and you have a problem to report, please click here to use our simple online form.